Returns & Refunds Policy

At Shivaji Sofa, we are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, you are entitled to cancel or return your order within 30 days under the following terms and conditions.

Order Cancellation

You may cancel your order within 30 days without providing a reason.

• The cancellation period starts from the day you receive the goods or when a third party (other than the carrier) appointed by you takes possession of the delivered goods.

To cancel your order, you must notify us via a clear statement:
Email: shivajisofa@gmail.com
Phone: +91 89831 80210

Refund Process

Once we receive the returned goods, we will process your refund within 30 days.

• Refunds will be made using the same payment method you used for the original transaction.

• No additional fees will be charged for the refund.

Conditions for Returns

For a return to be accepted, the following conditions must be met:

1. The goods must have been purchased within the last 30 days.

2. The goods must be in their original packaging and in unused condition.

Non-Returnable Goods

The following items are not eligible for return:

1. Custom or personalized products made to your specifications.

2. Goods that naturally deteriorate rapidly or have expired.

3. Goods unsealed after delivery due to health protection or hygiene reasons.

4. Goods that are inseparably mixed with other items after delivery.

Note: We reserve the right to reject returns that do not meet the above conditions at our sole discretion.

Returning Goods

You are responsible for covering the cost and risk of returning the goods. Please ensure returns are sent to:
Address:
1st Floor, Old Rajdeep Hotel, Shivaji Traders,
4, near N.C.T. School,
Ulhasnagar, Maharashtra 421004

• For your safety, we recommend using an insured and trackable shipping service to avoid loss or damage during transit.

• Refunds will only be issued once the returned goods are received or proof of return delivery is provided.

Gifts

• If your purchase was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return. A gift certificate will be sent once the returned goods are received.

• If the gift giver had the item shipped to themselves and then gifted it to you, the refund will be issued to the gift giver.

Contact Us

If you have questions or require assistance with your returns or refunds, feel free to contact us:
Email: shivajisofa@gmail.com
Phone: +91 89831 80210
Address:
1st Floor, Old Rajdeep Hotel, Shivaji Traders,
4, near N.C.T. School,
Ulhasnagar, Maharashtra 421004