Shipping Policy

At Shivaji Sofa, we strive to ensure that your shopping experience is seamless and that your orders reach you on time and in perfect condition. Please read our shipping policy to understand the terms and conditions for delivering your products.

Shipping Coverage

We deliver across India to most pin codes. If your location is not serviceable, our team will notify you at the time of purchase.

Order Processing

• Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.

• Processing Time: Orders are processed within 2-5 business days after confirmation.

• Customization: For customized or made-to-order products, processing may take 7-14 business days.

Note: Processing times exclude weekends and public holidays.

Shipping Time

• Standard Shipping: Delivery typically takes 7-12 business days after dispatch, depending on your location.

• Expedited Shipping: For faster delivery options, please contact us at shivajisofa@gmail.com or call +91 89831 80210. Additional charges may apply.

Shipping Charges

• Free Shipping: Available for orders exceeding ₹10,000.

• For orders below ₹10,000, shipping charges will be calculated at checkout based on your delivery location.

Order Tracking

• Once your order is dispatched, you will receive an email or SMS with the tracking details.

• You can track your order using the link provided in the message or contact our support team for updates.

Delivery Guidelines

• Deliveries will be made to the address provided at checkout. Please ensure all shipping details are accurate to avoid delays.

• If you are unavailable during delivery, our courier partner will attempt redelivery or contact you for further instructions.

• We are not responsible for delays caused by unforeseen circumstances such as weather conditions, strikes, or natural disasters.

Damaged or Missing Items

• Inspection Upon Delivery: Please inspect your order upon delivery. If you notice any damage or missing items, report it to the delivery personnel immediately.

• Reporting Issues: Notify us within 48 hours of receiving the shipment by emailing shivajisofa@gmail.com with photos of the damaged product or the shipment label for verification.

Undeliverable Packages

• If your package is returned to us due to an incorrect or incomplete address, failure to receive delivery, or refusal of delivery, we will contact you for redelivery. Additional charges may apply for re-shipping.

Contact Us

For any shipping-related queries or concerns, please reach out to:
Email: shivajisofa@gmail.com
Phone: +91 89831 80210
Address:
1st Floor, Old Rajdeep Hotel, Shivaji Traders,
4, near N.C.T. School,
Ulhasnagar, Maharashtra 421004